Restaurant online ordering system
A restaurant online ordering system takes pickup and delivery orders and sends them to the kitchen. The one from Meypi Developers, a software studio in the Barcelona metropolitan area, puts orders from your website, table QR codes, the phone and Glovo, Uber Eats and Just Eat into one queue, and we charge no commission on orders from your website: you pay the monthly fee per venue.
What is a restaurant online ordering system?
It lets your guests order from their phone, for pickup or delivery, and gets the order to your kitchen without anyone copying it by hand.
Ours does not stop at the website: orders from QR codes, the phone and delivery platforms go into the same queue, and your kitchen sees them all in one place.
How does an order from your website reach your customer’s door?
From your customer’s phone to their door, without anyone copying an order by hand.
They order on your website
Your customer goes to your website, chooses pickup or delivery and sees your menu with the prices for that way of serving. Anything that has sold out can no longer be ordered.
Each dish, their way
They choose the size, the extras and, for pizzas, half and half, with the dish’s allergens in plain view.
A time your kitchen can meet
They choose a pickup or delivery slot. Each slot takes as many orders as your kitchen can handle, and full slots are no longer offered. If their slot fills up or a dish sells out while they order, they are told before paying and do not lose their basket.
Your zones, your minimum and your fees
For delivery, their address must be in one of your delivery zones, with that zone’s minimum order and delivery fee, which they see before paying.
They pay online
They pay by card and the money goes into your account. The order only counts as paid when the payment gateway confirms it, and nobody is ever charged twice.
From the kitchen to their door
The order joins the same queue as those from the dining room, the QR codes, the phone and the platforms, and each kitchen station sees its part. The rider marks pickup and delivery on their phone, and your customer follows every step.
What your ordering system does
All your orders, wherever they come from, in one queue.
Orders from your website
For pickup or delivery, with online payment going into your account.
QR codes and phone
Orders from the table, the counter and the phone go into the same queue.
Platforms in the same queue
Orders from Glovo, Uber Eats and Just Eat arrive alongside yours, and sold-out items and your opening hours are sent to them automatically.
Time slots with capacity
Each slot takes as many orders as your kitchen can handle, and no more.
Zones and fees
Delivery zones, each with its minimum order and delivery fee, and guests track their order until it arrives.
Delivery
You assign each order to a rider, who marks pickup and delivery on their phone.
We set up your zones, time slots and platforms with you when you start.
Book a demoHow are time slots, zones and delivery fees controlled?
Each pickup or delivery slot takes as many orders as your kitchen can get out in that time. When it fills up, it is no longer offered, and your kitchen never receives more than it can prepare.
For delivery, you set your zones and give each one its minimum order and delivery fee. Your customer sees them before paying, and your rider knows which zone each order is going to.
Time slots with capacity
Not one order more than your kitchen can handle.
Delivery zones
You only deliver where you deliver.
Minimum order per zone
Each zone with its own.
Delivery fee per zone
Shown before payment.
Tracking
Your customer sees when their order leaves and when it arrives.
Who charges what on each order?
Meypi charges no commission on orders from your website: you pay your venue’s monthly fee. The payment gateway charges its own fee on each card payment, and the delivery platforms still charge their commissions on the orders that come through them.
On your website, the customer is also yours: their order stays on their record and, if they accept your campaigns, you can write to them under your brand or give them coupons, codes and points to bring them back.
Meypi
Your venue’s fee, with no commission per order.
The payment gateway
Its own fee on each card payment.
The platforms
Their commissions, on their orders.
Your customers
With their record, their orders and your promotions.
What if something goes wrong halfway through an order?
An order sent twice is not duplicated: each one carries its own key. And it only counts as paid when the gateway confirms it; if the response is lost, that same payment is checked and nobody is ever charged again.
If the Internet goes down, the kitchen keeps its queue and, when the connection comes back, anything pending is sent. For every kind of breakdown, whether it is the Internet, the power, the printer, a tablet or a platform that is down, you have a written plan.
No repeated orders
Each order goes in once.
No double charges
Only what the gateway confirms counts.
The kitchen keeps going
With its queue, even if the Internet goes down.
A plan for every breakdown
In writing, before you start.
How is online ordering set up?
From your menu to your first online order, with you.
Your menu and prices
We set up your menu with its pickup and delivery prices.
Your time slots and zones
We get your time slots, delivery zones, minimums and fees ready.
Payments into your account
We connect online payment to your account.
Your website
We add ordering to the website you already have or to a new one.
The platforms
We bring orders from the platforms you work with into the queue.
Your team
Kitchen, counter and riders learn to use it before the first service.
From the first order, they all go into the same queue.
Orders through your website or only through the platforms?
| Your website with our system | Delivery platforms only | |
|---|---|---|
| Commission per order | None from Meypi: the payment gateway charges its own fee | Each platform’s, on every order |
| Whose customer it is | Yours, with their own record | Their data stays with the platform |
| The brand | Your restaurant’s | The platform’s, next to yours |
| The kitchen | Every order in one queue | Each platform on its own |
When it is not worth it
If nearly all your orders come through the platforms and you do not want guests ordering on your website, you do not need it. Even so, you can bring the platforms into one queue.
How much does an online ordering system cost?
You pay your venue’s monthly fee, with no commission from Meypi on each order from your website. What shapes the fee:
Venues
Each venue has its own fee.
Delivery
Whether you deliver yourself and in how many zones.
Platforms
How many delivery platforms you work with.
Devices
Whether you use your own tablets and printers or prefer the pack with installation.
We send you the proposal in writing, with the fee and everything it includes.
Book a demoQuestions about online ordering
Do you charge a commission per order?
No. For orders from your website you pay the venue’s fee, with no commission from us. The payment gateway charges its own fee on each card payment, and delivery platforms still charge their commissions on their orders.
Do orders from Glovo, Uber Eats and Just Eat come in too?
Yes. They go into the same queue as your website and dining room orders, and your kitchen sees them all in one place.
Do I have to replace my till?
No. The system works alongside the till you already use, and reconciles with it at closing.
You may also be interested in
- Restaurant software
Menu, orders, kitchen, delivery and bookings in one system, under your brand.
- Restaurant web design
Your restaurant’s website, with its own design and orders connected.
- Digital menu with QR codes
The menu on your guests’ phones, with sold-out dishes updated instantly and ordering from the table.
- Reservation system
Bookings from your website, by sitting and never over capacity.
Tell us what you need
What you want to build, by when and with what budget.